Do you need help, e.g. with troubleshooting? Beside our on-site support, which is also possible if needed, we provide help by a desktop sharing software. In this case you will share your desktop with us and grant us temporary control over your mouse and keyboard (you can revoke this decision at any time.).
In many cases this approach is more efficient and faster, especially in case of emergency. Our software solution is “TeamViewer”, which is well known, easy to handle and has over 100 million users worldwide.
All you have to do is download the software “TeamViewer” from a trusted source (e.g. from this Link or the official homepage), install it and call our support hotline +49 621 7203 115. We take care of everything else.
On a side note: “TeamViewer” is the perfect tool for remote maintenance, as it communicates trough well protected and complete safe data transmission channels.